Privacy Policy

Effective Date: April 1, 2025

At Serenity Mortgages, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website at https://serenitymortgages.ca/, interact with our services, and submit inquiries through our forms.

By using our website and services, you consent to the collection and use of your personal information as described in this policy.

We collect personal information that you provide to us when you fill out forms on our website, subscribe to our newsletter, contact us for inquiries, or engage in other communications. The types of personal information we collect include:

• Contact Information: Name, email address, phone number, mailing address.
   
• Financial Information: Mortgage details, income information, credit scores (if applicable for mortgage inquiries).
   
• Website Usage Data: Information about your interaction with our website, such as IP address, browser type, pages visited, and time spent on our site (via cookies and other tracking technologies).
   

We use the personal information we collect for the following purposes:

• To provide you with mortgage services, including responding to inquiries and processing applications.
   
• To improve and customize your experience on our website.
   
• To send marketing communications, including newsletters and promotions (with your consent).
   
• To comply with legal obligations, including regulatory requirements related to mortgage lending.
   

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

• With Service Providers: We may share your information with trusted third-party service providers who assist us in providing services to you, such as email marketing providers or mortgage brokers.
   
• Legal Requirements: We may disclose your information if required by law, such as in response to a court order or a legal request from authorities.
   
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
   

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

We take reasonable steps to protect the security of your personal information, including the use of encryption, secure servers, and other safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website uses cookies and similar technologies to enhance your experience, analyze website traffic, and provide tailored content. Cookies are small data files that are placed on your device when you visit our site.

You can control cookie settings through your browser, but please note that disabling cookies may affect your ability to use certain features of our website.

You have the right to access, update, or delete your personal information at any time. If you wish to exercise these rights, please contact us using the information below.

If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions in any email we send.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Serenity Mortgages
Email: kim@serenitymortgages.ca
Phone: 905-441-0309